Privacy policy

Last updated: August 5, 2024 PRIVACY NOTICE for Professional Access For clinical experts or professionals associated with a clinical study. 1. SANNO AND YOUR INFORMATION SANNO takes your privacy very seriously. We are registered with the Information Commissioner as a Data Controller, and our registration number can be found by searching at https://ico.org.uk/ESDWebPages/Search. If you have any questions or wish to make a request related to your information, please contact us at hello@sanno.health or ariadna@sanno.health The data controller is SANNO Ltd ((9 Shottery Brook Office Park, Timothy's Bridge Rd, Stratford-Upon-Avon CV37 9NR Warwickshire, England; Companies House number: 12785426) and its subsidiary in Spain, ESTUDIO SANNO SLU (C/ de St. Antoni Maria Claret, 167 Recinto modernista Sant Pau, pavelló Sant Manel 08025 Barcelona España; N.I.F. B56522535). Sanno Ltd and its subsidiary (hereinafter “Sanno”) collect, use, store, and share information about you based on your consent. All your personal data is processed and hosted in the United Kingdom or Europe, and no personal data is transferred abroad. 2. HOW DOES SANNO COLLECT MY INFORMATION? We will collect information about you in the following ways: 2.1 Directly: When you provide it to us during registration as a professional on our website (https://sanno.health/signup) and use the clinical or research portal. 2.2 Indirectly: Through cookies and analysis of how you use the Sanno platform and website (see cookie policy). If you participate as a researcher or collaborator in a research study, usage data from the Sanno platform. The information we collect will be stored in computer and electronic systems. The information includes: - Personal Data: Basic details about you, such as name, surname, email address, and clinical experience. - Usage Data: Information about activity logs on the platform. 3. HOW DOES SANNO USE MY INFORMATION? Sanno will use your information in the following ways: - Create and maintain an account for you within the Sanno platform, including password management. - Personalise your experience within the Sanno platform, for example, by displaying your profile to patients seeking experts in your area of expertise and location. - Provide the ability to book an appointment or share your contact details and availability in the Sanno application for patients. - Allow you to record notes and track patients. To carry out some of these activities, your information will be shared internally among our teams. A very restricted number within the organization may have access to your information and will only be provided with the information they need. 4. WITH WHOM DOES SANNO SHARE MY INFORMATION? Sanno works diligently to ensure that only the right people have access to your information and that they are only provided with the information they need. Sharing Partners: - Patients: Patients can view your profile through the patient app. - Active Participation in Research (only if you have given your consent): When Sanno partners with a research or academic organization for a specific study in which you participate, your activity in the study and tracking data. Sanno uses other companies to help us provide some of our services, such as: Email system / file storage: Google Application development and storage: Amazon Web Services Website hosting and development: Webflow. Personal data will never be available to organizations not involved in the development or support of the application unless you have given your consent or we have informed you and given you the opportunity to object (except in the examples listed in the section below). We have contracts with our suppliers that prevent them from using the information in any way other than as we direct. These contracts also require them to maintain good security standards to ensure the confidentiality of your data. 5. WILL SANNO SHARE MY INFORMATION WITHOUT ASKING ME? Sometimes, we will be required by law to share your information and may not always be able to discuss this with you directly. Examples may include: Sharing with the police or tax authorities for the detection or prevention of crimes. When it is in the wider public interest, to maintain public safety, for example. To protect children or vulnerable adults. Because the court has ordered us to share. 6. WHAT ARE MY INFORMATION RIGHTS? Data protection law provides you with several rights that Sanno is committed to supporting: - Right of Access: You have the right to obtain: - Confirmation that your information is being used, stored, or shared by Sanno. - A copy of the information we have about you. If you only need a specific part of your record, let us know, and this can reduce the time it takes to provide it. We will respond to your request within one month of receipt or inform you if it may take longer. Your identity needs to be validated, including the identity of someone making a request on your behalf. - Right to Object or Withdraw Consent: We collect, use, store, and share your information because we are permitted by law; based on consent, you have the right to withdraw that consent at any time. Our Data Protection Officer will be happy to talk to you about any concerns you have. - Right to Correction: If the information about you is incorrect, you have the right to request that we correct it. There may be occasions when we are required by law to maintain the original information; our Data Protection Officer will talk to you about this, and you can request that the information is not used during this time. We will respond to your request within one month of receipt or inform you if it may take longer. - Right to Portability: You can ask us to send your information to another organization on your behalf if you wish. - Complaints: You also have the right to make complaints and request investigations into how your information is used. Please contact our Data Protection Officer or visit the following link for more information. For more detailed information about your rights, visit https://ico.org.uk/for-the-public/. 7. DOES SANNO USE PROFILING OR AUTOMATED DECISION MAKING? Sanno does not perform automated decision-making related to your information. Our Data Protection Officer will be happy to talk to you about this if you have concerns or objections. 8. HOW DOES SANNO PROTECT MY INFORMATION? Sanno is committed to ensuring the security and confidentiality of your information. There are several ways we do this: - Staff receive regular training on how to protect and use personal data. - There are policies for staff to follow, and these are reviewed regularly. - We ensure that only the minimum amount of data is shared or accessed. - We use controlled access to systems, which helps ensure that the right people access the data: people with a "need to know". - We use encrypted emails and storage, making it difficult for someone to "intercept" your information. - We report and manage incidents to ensure we learn from them and improve. - We have contracts that require suppliers to protect your data as well. 9. HOW LONG DOES SANNO STORE MY INFORMATION? Personal data within your Sanno account will be stored while your account is active and for an additional 24 months after the account has been closed to allow reactivation if you so decide. We want to ensure that you can return to the platform and see your previous records for comparison. After this period, we will delete all data that can identify you, retaining only anonymized data to allow us to continue developing the Sanno application and support innovation. In case there are legal obligations that require the retention of certain data for specific periods (for example, tax records), these data will be stored according to those legal requirements.